Dell supportassist stuck on preparing. Select “PCDr” folder and delete it.

Dell supportassist stuck on preparing. 142. Boyd Aug 8, 2022 В· If SuportAssist v3. this is after a update it did on itself yesterday Im so glad I just extended my warranty on it for another year as it ran like two days after I got it back from the second hardware replacement on warranty ,but I extended it on that day Crazy thing is I don't use it for anything but watching tv ,movies ,ply browser games ect… Feb 3, 2024 В· SupportAssist will not update to 4. May 18, 2019 В· Scroll down to the Reset section. The screen started doing something weird, so I did a force restart thinking it would take me back to the login screen as usual. I can't get a version number from it, because it hangs every time. exe but I got the same result, I can't scan my hardware. Jun 14, 2018 В· 1) Uninstall Dell SupportAssist and Dell SupportAssist Agent from Control Panel – Programs & Features 2) Remove these folders. If you run SupportAssist at boot time by pressing F12 at the BIOS screen and select SupportAssist Recovery, you can run the hardware scan in there and all should be okay. 2 but I would say it's still worth a shot. I'm manually running the "Get Drivers & Downloads" and "Scan Hardware" with the SupportAssist, and they both work. 0. Manually running "Tune Performance" will also stay stuck at 0%. Then, try to run Dell SupportAssist again and check to see if the “Dell SupportAssist not working” issue has been fixed. 1 update checks) will run to completion but both those utilities are currently unable to detect four updates currently pending for my Inspiron 5584 - see my 10-Feb-2023 thread Dell SupportAssist OS Recovery Plugin for Dell Feb 1, 2020 В· I see that two other people have this issue. C:\Program Files\Dell\ DellDataVault; C:\Program Files\Dell\ SupportAssist; Click start & Run, Type- %ProgramData% and enter. I tried to create a new request but it just kicks of a new 'Get drivers & downloads' scan that stays stuck at 'preparing'. Made it all the way through Hardware Analysis. NET (core) Runtime v5. 9 on my Inspiron 5482 on Feb 4. To learn more, see SupportAssist FAQs. 16046 on the G3 and it has been stuck at the loading screen for a very long time. Posted by u/Man32945273 - 4 votes and 9 comments Jan 13, 2021 В· All troubleshooting works fine, except "Scan Hardware", it stuck as Preparing at 0%. If all else fails, contact Dell support for further assistance. Dec 6, 2021 В· My SupportAssist wasn't loading properly, so I followed the instructions to uninstall and reinstall it. it takes too much time in clean files. May 2, 2022 В· When the user selects the ‘Support’ tile, the user is sent to Dell’s ‘SupportAssist’ download location. Let’s uninstall following link shared here https://dell. The Task Manager shows it running and using memory but nothing happens. I don't know what the repair option does, but from what I observed, it certainly does look like it repaired something that kept SupportAssist hung. 2. It works fine now. SupportAssist will run a full hardware scan and search for outdated drivers. Dell-KughaluA Social Media Team Mar 4, 2024 В· Another solution is to try using a different recovery media or downloading the recovery image from the Dell website and creating a new recovery media. Manually running "Optimize Network" will also stay stuck at 0%. But, on my Inspiron 7569 (an older laptop that I more frequently use), a dialog box appeared on Feb 5 asking me if I wanted to upgrade. Hi @Sinnbeck:. Nov 21, 2018 В· I'm showing version 3. So I went to the Dell Download site and somewhere found a way to completely uninstall Support Assist. After scan completes, open Malwarebytes. Reboot . It was for me. Mar 7, 2023 В· Hi Terry Morse: Based on your earlier 08-Mar-2023 post <here> it sounds like you managed to uninstall SupportAssist and then reinstall with a fresh copy of SupportAssistInstaller. Select “PCDr” folder and delete it. Remove these Registries . Please note: This is a user-to-user community forum. After many attempts to uninstall Dell Update, this is the only way I was able to. Dec 7, 2022 В· Step 4: Find the New-Dell-Logo-White-Small file and right-click it to choose the Rename option. 30. Oct 5, 2022 В· In the left pane, expand SupportAssist System Resolution, and then select SupportAssist OS Recovery. Depending on your Dell warranty, SupportAssist also automates requesting support from Dell support for issues that are detected during a scan. Manually running "Clean Files" will stay stuck at 0%. I know you said you're running 3. After that, the next time I ran SupportAssist, it no longer was stuck in that infinite Prepare stage. The progress bar and cursor are not moving at all. 40 to my Alienware 17 R5 laptop. The file would have long list of logs, to find your specific log you can do a search by CTRL+F and match the log based on the time towards which the application and Jul 27, 2018 В· Version [2. 17 are both installed note that Dell employee jbilinski posted on 28-Jun-2022 in Admiral1989's SupportAssist - Installation Failed Message that "Dell TechHub replaces Dell Hardware Scan service and is needed to run the Hardware Scan panel" in Sep 10, 2022 В· Thanks Resolved. Aug 18, 2024 В· NOTE: SupportAssist is preinstalled on all Windows computers that are shipped out of the Dell factory. You can find the Dell after sales team contact details at the attached page . 29 (released 23-Jun-2022) and the Microsoft . Thought I'd try my luck here. Was hoping someone could help, thank you. Continuously when Boot up and can't get into F12 to boot Windows 10 DVD install disc. Jun 11, 2018 В· SupportAssist stopped working on my Alienware 17 R3 after the latest update. Try to send your service tag over private message again. If you haven't already done so, disable Fast Startup as instructed in Option # 2 of Brink’s ElevenForums tutorial How to Turn On or Off Fast Startup (see <here> for Win 10 instructions) and then re-boot a few times to ensure the setting change Sep 14, 2023 В· What is Dell's SupportAssist? Dell SupportAssist automates support from Dell by proactively and predictively identifying hardware and software issues on your system. so still haven't figured it out. They will be able to diagnose the problem and provide specific guidance based on your Dell PC model and configuration. It is just stuck saying "Loading PC Optimization Tools" for like an hour, but it won't start. It is clearly a SupportAssist issue that Dell is not addressing adequately, in my opinion. It worked for years, but now gets stuck on a message saying: “We’re preparing SupportAssist to help you keep your PC running at its best. I did receive a response from a Dell rep, via PM, and they told me to run the pre-boot diagnostics (F12). Apr 3, 2020 В· I am running the latest version [3. ) Downloaded the Dell Update app and had to use the downloaded version to perform an uninstall of previous version. I suspect there may be an issue with the update, but that's just my opinion. But the Scan hardware option is stuck on "A task is currently in progress. The overall performance of my Dell Inspiron is terrible. In the right pane, select or clear the SupportAssist OS Recovery check box to enable or disable the automatic start of SupportAssist OS Recovery. It is there for a good reason. From Services console, ensure following services are NOT present. Launch SA and run Scan 5. Apr 30, 2024 В· If you don’t get some working fixes from the SupportAssist community users, contact the Dell After Sales support team and see if they can help you fix the Dell SupportAssist not working issue. Aug 18, 2022 В· I think this started happening after a recent update to SupportAssist. exe, but in my experience a clean reinstall of SupportAssist using DELL-Chris M's instructions at SA Uninstall / Reinstall is usually required to fix stubborn problems. Long version: Had this problem with my Dell Precision 5530. I'm randomly having issues running Support Assist 3. Sep 28, 2023 В· SupportAssist is getting 'stuck' on cleaning files at 55%, its only happening on one PC, other PC is fine, any ideas? I have already uninstalled and reinstalled but still getting stuck, its in the About this Video:-Hi friends this Video is about how to fix support assists issue with universal method in Dell machine. all the other functions of support assist, when i do it manually instead of scan all, work, ie: drivers and downloads, clean files, tune performance and optimize network, only scan hardware crashes support assist Sep 24, 2020 В· I did not received your private message, can you check under control panel which version of SupportAssist installed on your systems. 366]. If not, try the following methods. Nov 11, 2018 В· DELL FROM BESTBUY 2018 Inspiron 15 3565 Service Tag: Express Service Code: My Inspiron 15 3565 Hard drive died and put in a new hard drive but Dell SupportAssist is popping. 12. &nbsp; May 30, 2019 В· The last few months SupportAssist gets stuck at Tune performance. Restart the system and install Dell support assist from here https://dell. Jul 20, 2022 В· The Dell SupportAssist and Dell TechHub services are currently disabled on my Inspiron 5584 so that SupportAssist doesn't start automatically at boot-up and I normally use the Dell Update Windows Universal v4. I click on the download link, then click on the file it Feb 1, 2020 В· Thank you! This worked for me! I went in to Services on my Dell XPS 15 (9560) and looked up Dell Support Assist, which was was not running and was set to manual startup, and turned the service on and restarted Dell Support Assist. " The 'spinning wheel' keeps spinning endlessly. 5. Aug 24, 2021 В· C:/ Program Files/ Dell/Supportassist . to/30YmPYx. You can try go to windows start > Setting > Update & Security > Windows Security (left hand side 3rd one) > Open Windows Security. 40 that just starting to roll out to a small number of users) - please my 07-Oct-2022 post in MickBurke's BRAND NEW Dell Can't Run SupportAssist about the revised minimum system Aug 7, 2020 В· 2. A Windows update (appeared as available after my post) and restart seems to have resolved the issue. I get as far as "We're preparing SupportAssist to help you keep your PC running at its best. Their firmware update utility is spotty as hell and always has been, so just go to the product support update page for your model and download all known current updates one at a time as individual installation files; you're always better off doing the BIOS update separately by itself in-between Learn more about Dell's SupportAssist products, SupportAssist for Home PCs and SupportAssist for Business PCs. 366 Issue: The Dell Support Assist is stuck at 0% on Scan Hardware, already did what I can search but nothing fixes the Jul 29, 2018 В· If this problem persists, click the Get Support Tab. Aug 12, 2019 В· 2. I was able to run the new flash drive with SupportAssist V5. I ran "repair" option. If SupportAssist is not preinstalled, download and install SupportAssist. In sum, ‘SupportAssist’ is no longer compatible with Windows 11 or perhaps the XPS 15 under Windows 11. Then I never heard anything more from Dell. Use the Dell Update app or the Dell Support website to get driver updates. The hardware scan ran without any issues. Feb 13, 2023 В· For example, my SupportAssist "Get Drivers & Downloads" update scans (as well as my Dell Update for Windows Universal v4. I made sure all 6 services had running status, witch they had. Nov 20, 2017 В· I started Tune Performance and it displays "Preparing" for hours and never completes. Proactive monitoring and fleet deployment capabilities give you the support you need to keep your Dell products working smoothly. Dell claims that it can be usefull for Dell to do an analysis of your system when you call for assistance. Just enter service tag Jul 29, 2018 В· If you are referring to Dell support assist. Steps to Fix Dell SupportAssist Not Working, Fix SupportAssist Hardware Scan Stuck or Not Working. In the “Home” tab, click on “Full system scan” and then press “Start”. com/support/conten Feb 17, 2022 В· Note that there are many users having issues installing or running the current SupportAssist v3. C:\Program Files\DELL\SupportAssistAgent\Tools folder must be present in your system if you are using right or latest version of SupportAssist. Dell SupportAssist Dell SupportAssist Agent Dell Data Vault Dell Data Vault Wizard From Registry, ensure following keys are NOT present. Hi everyone, I have a Dell Inspiron 3593 laptop that is stuck in SupportAssist OS Recovery. Jan 18, 2019 В· Hi, I am using supportAssist 3. Have you tried running it since your bad experience of a three hour What is Dell's SupportAssist? Dell SupportAssist automates support from Dell by proactively and predictively identifying hardware and software issues on your system. I would not remove Dell Support Assist. Feb 23, 2019 В· The Microsoft Store app "Dell SupportAssist for PCs" does not function properly on my Dell Optiplex 960 with 32 bit Windows 10 Pro (latest OS version and updates installed). And it DOESN'T WORK. and I cant skip it. Open up Services and restart Dell Hardware Support 4. When you try to check your hardware, it will automatically install SupportAssist. install SupportAssist Feb 12, 2024 В· With win11 and newest version of SA. . When you create bootable USB stick with Dell OS Recovery Tool, you have to provide service tag of the target system you are planning to reset. I tried, but the process got stuck on "verification. With the latest version (3. Mar 30, 2024 В· I was able to upgrade to Dell Support Assist 4 on my Dell AllinOne easily, but not on my Dell Inspiron 14 5410 laptop (both Windows 11 Home). Please help thank you? Feel free to PM me too. Dec 26, 2021 В· I'm stuck in a boot loop with my Inspiron G3. SupportAssist Download: https://www. 7. That will create the key suitable for the target system with right set of drivers that were tested by Dell. 0 app recommended on the support page for my Inspiron 5584 to check for Dell software and driver updates. Please help me. Click start & Run, Type- %AppData% and enter. Yesterday night, I launched Dell's Support Assist to do routine maintenance tasks such as clean up, optimizing performance etc. 4. It is not crapware. I suspect it was caused by the SupportAssist Update Plugin. 3. Follow these steps to perform a Dell SupportAssist clean reinstall if you’re having issues with SupportAssist such as missing options, error messages, or tro And it is most likely the windows defender is blocking the components dell support assist uses to run these hardware scan and stress tests. If HW Scan is stuck on preparing or throwing an exception then it’s not the same issue as above, verify HW Service is listed and running May 15, 2023 В· If none of these steps resolve the issue, it's recommended to contact Dell Support or consult a professional technician for further assistance. Delete Dell hardware service, Delete Dell client management service, Delete Dell updates. "-----By the way, it always best to manually update BIOS from your Dell Product Support page. After the support assist is installed, run scan with it and let me know if that helps. 2] this has happened the last few times i tried to run it . The upgrade repeatedly stopped and the note, "Close window and wait until later" appeared. So I added DSAPI. On BitDefender, I cant add a folder into the exception list, just an application. I uninstalled SupportAssist, then manually reinstalled using the SupportAssist Installer from the link below. To use them, press F12 when the Dell logo appears after powering up the machine, then select Diagnostics. 145 (Windows Inside Good news: even if it farks up, Dell will automatically default to the previous known-working BIOS. 29 that was released on 23-Jun-2022 (as well as a new v3. May 31, 2018 В· On my Windows 10 machine, I used "Add or remove programs" (using search) and saw that there were two icons for SupportAssist (even though only one instance of SupportAssist was visible). Oct 2, 2024 В· If you're using a laptop, make sure to keep it connected to the charger throughout this process. Delete the PCDR folder. I have had it a year and it is the slowest computer I have ever owned. 3. &nbsp; It states that there is one urgent and three recommended driver updates but when I click on "Install" it hangs with a status of "Validating" for a Mar 18, 2020 В· Model: Vostro 5471 Location: Philippines SupportAssist version: 3. C:/ windows/Temp (everything inside the folder . Learn more about Dell's SupportAssist products, SupportAssist for Home PCs and SupportAssist for Business PCs. I installed SupportAssist on another computer and (using my G3 service tag) had it load the recovery tool on my USB flash drive. 0 installed on my computer. Unfortunately, it won't reinstall. It is there to help you with updates and automating cleaning unnecessary files. To scan the hardware, I use the built-in diagnostics in the BIOS. Nov 12, 2022 В· I ran SA (SupportAssist) today (under Win 11 Pro) and noticed that it looks completely unlike any prior version. But as I launched the application it showed me a dialog box saying " Jul 8, 2024 В· SupportAssist stopped working on my Dell Inspiron 620 (Windows 10 Ver 22H2). Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services key. Apr 29, 2019 В· This is also a hidden folder usually. NET 5. C:/ Program Files/ Dell/ Dell data Volt . After 3 restarts, Dell Logo / Preparing Automatic Repair screen is displayed for 5-6 minutes, then displays a blue screen w/ 2D barcode stating "We ran into a problem and will restart your computer". Oct 1, 2022 В· Dell SupportAssist has automatically pushed out update version 3. to/2Vrrnp6 . Mar 6, 2022 В· @DELL-Cares Dell Inspiron 7506 2n1 gets stuck on Dell logo screen when booting up. I am running the latest version Aug 8, 2018 В· I'm thinking of running SupportAssist in chunks. Click on the Windows “Start” button to search for and open SupportAssist. My machine is a Dell XPS 13 9370 running windows 10 18362. #Dell #laptop #issues in #WINDOWS . 11. Apr 30, 2023 В· I decided to open a support ticket so I clicked on the 'Get Support' button within SupportAssist. 119) is at 85%. ” FIXED: Dell SupportAssist Installer stuck while downloading. Step 5: Input New-Dell-Logo-White and save the name. 0 Runtime, then re-run the SupportAssist installer. ) I was considering posting this on the dell forums, but it looks like no one from Dell is very responsive there. Apr 19, 2020 В· " received an alert that I needed to run a BIOS/UEFI update. 1. The built-in diagnostics completes on my XPS while the SupportAssist function does not. I did and everything passed. You can run this tool on non Dell systems to create bootable key for Dell systems. dell. I have Windows 10, Feb 3, 2024 В· Hi @ThomasAAT, SupportAssist automatically upgraded to 4. By downloading the newest version of the Dell Update app from Dell website and using it to remove previous version. HTH. This update seems to have completely destroyed any functionality of this product? Nov 26, 2019 В· Hello, You can locate the Dell SupportAssist logs file at C:\ProgramData\SupportAssist\Client\Agent\logs\ApplicationLogs, sort the file by date and time to locate the latest log file. Same goes for Clean Files. Ready to update SupportAssist. I uninstalled both, and then went to Dell support. Mar 12, 2019 В· Hi luckyny7, have you tried this: SupportAssist - Hardware scan stuck at 0% v3. Dell SupportAssist OS Recovery is a feature that allows users to easily restore their Dell PC to its original factory settings. Unfortunately, we already know ‘SupportAssist ‘no longer installs/functions so the user is left running around in circles. TLDR: Install the . jzjxxsn vtseqid lkz lhm upve djlyz qfmd kko xwgpc asxjtjjn